ShoreTel Enhanced Workgroup Services!
Legacy Services, ShoreTel & Mitel, Technical ManagersHistorically, there were three services in the ShoreTel architecture that were no distributed to other servers. To oversimplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed…
ShoreTel CDR Format- How to find the International Calls!
Legacy Services, ShoreTel & Mitel, Technical ManagersRecently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel stores CDR records in two locations for two different purposes. Historically, the first format is basically…