AI Solutions

Your Whole AI Journey, Mapped Out.

From your first chatbot to full agentic automation.

DrVoIP has been extending Amazon Connect with AI since 2023, built on a conversational-AI practice that goes back to 2018. Whatever stage you're at, unsure if AI is worth the budget, ready to add a chatbot to a live instance, or ready to automate a multi-step workflow, here is everything we do around AI, and exactly where to go next.

Book a Strategy Call See Everything We Offer

10: AI pages, mapped below
5-20%: Typical reduction in Average Handle Time
$1/day: Per agent for AI-powered call summaries and sentiment

AI-assisted agent helping customers with questions, scheduling, and follow-up

Standard Consulting Partner since 2017

Not Sure Where To Start?

Three kinds of visitor land on this page. Which one are you?

Ten pages is a lot to click through blind. Here is the fast path for each starting point.

New to AI in a Contact Center

Start with the practical case for applying AI, then a free self-assessment before you commit any budget.

Why AI Solutions AI Readiness Checklist

Ready For Smart Answer

Add self-service, real-time agent assist, or a conversational bot to a contact center that's already live.

Knowledge AI (RAG) AI-Assisted Agents Chatbot Design

Ready For Smart Action

Move past answering questions into workflows that complete an approved task end to end.

Agentic Automation AI in Amazon Connect

A Glimpse Of Every Page

Everything we do around AI

Ten pages, organized the same way the menu above is: AI that answers, and AI that acts.

Smart Answer

Why AI Solutions

AI That Earns Its Place In Your Contact Center.

The practical case for AI in a contact center.

Explore ›

Knowledge AI (RAG)

Your Best Answers Already Exist. Now They're Findable.

Instant answers pulled from your own documents.

Explore ›

AI-Assisted Agents

Your Agents, With The Answer Already On Screen.

Real time assist during live calls.

Explore ›

AI Readiness Checklist

Know If You're Ready For AI, Before You Spend On It.

A free self assessment before you commit budget.

Explore ›

Chatbot Design

From “Press 1 for English” to an Actual Conversation.

Conversational bots for voice and chat, built on Amazon Lex.

Explore ›

Smart Action

Agentic Automation

AI That Helps Get Work Done, Not Just Answered.

Multi step workflows across your business systems.

Explore ›

AI in Amazon Connect

One Contact Center, Three AI Engines.

How Bedrock, Lex, and SageMaker work together.

Explore ›

AI Modernization Brief

You Already Run Amazon Connect. Make It Earn Its Keep.

A roadmap for upgrading an existing deployment.

Explore ›

AI Performance Checklist

Winning With Amazon Connect AI Isn't About More Automation.

Post launch tuning and monitoring guidance.

Explore ›

AI Insights & Analytics

Every Conversation Becomes A Data Point.

Conversation level analytics and reporting.

Explore ›

Common Questions

Frequently asked questions

Where should I start if I'm new to AI?

Start with Why AI Solutions for the practical case, not the hype, then the AI Readiness Checklist, a free self-assessment that tells you honestly whether you're ready before you commit any budget. Those two pages cover most of what a first-time visitor needs before booking a call.

What's the difference between Smart Answer and Smart Action?

Smart Answer improves how people get information, self-service, agent assist, a chatbot. Smart Action goes further and completes an approved task inside your systems, updating a record or scheduling a callback, not just explaining what to do. Most clients start with Smart Answer for fast, measurable wins, then expand into Smart Action once the savings are proven.

Do I need Amazon Connect already running to use any of this?

Most of it, yes. Knowledge AI, AI-Assisted Agents, Chatbot Design, and Agentic Automation all build on an Amazon Connect contact center. AI in Amazon Connect is specifically about how Bedrock, Lex, and SageMaker work together inside that platform. If you're not on Amazon Connect yet, start with Why Amazon Connect before any of the AI pages.

We already run Amazon Connect. What AI can we add?

Knowledge AI for self-service answers grounded in your own documents, AI-Assisted Agents for real-time suggestions during live calls, Chatbot Design for a conversational layer, and AI in Amazon Connect if you want to see how Bedrock, Lex, and SageMaker fit together under the hood. The AI Modernization Brief is the roadmap that ties it together if you want a sequenced plan instead of picking one at a time.

How much does adding AI actually cost?

It depends on what you add. Contact Lens sentiment and transcription runs about $1 a day per eight-hour agent shift. Chatbots, agent assist, and agentic workflows are scoped separately from a base Amazon Connect deployment, on a short call, with a fixed-fee quote before any work starts, not an open-ended hourly estimate.

How do I know if the AI we added is actually working?

AI Insights & Analytics turns every call into a data point, transcription, sentiment, and summaries you can act on, and the AI Performance Checklist is the post launch tuning and monitoring guidance for keeping it working after go-live.

Ready to talk about your AI project?

Book a strategy call and we will figure out which of these paths actually fits, self-service, agent assist, a chatbot, or a full automated workflow.

Book a Strategy Call

844-4DrVoIP (844-437-8647)grace@drvoip.com

FREE GUIDES & CHECKLISTS

Your Whole AI Journey, Mapped Out.

Three kinds of visitor land on this page. Which one are you?

New to AI in a Contact Center

Ready For Smart Answer

Ready For Smart Action

Everything we do around AI

Smart Answer

AI That Earns Its Place In Your Contact Center.

Your Best Answers Already Exist. Now They're Findable.

Your Agents, With The Answer Already On Screen.

Know If You're Ready For AI, Before You Spend On It.

From “Press 1 for English” to an Actual Conversation.

Smart Action

AI That Helps Get Work Done, Not Just Answered.

One Contact Center, Three AI Engines.

You Already Run Amazon Connect. Make It Earn Its Keep.

Winning With Amazon Connect AI Isn't About More Automation.

Every Conversation Becomes A Data Point.

Frequently asked questions

Ready to talk about your AI project?

Take a useful next step.

Beyond the Chatbot: Enterprise Agentic AI

AI for Small and Mid-Sized Business

Services

Company

Talk to us