ShoreTel QOS on CISCO Switches?
Legacy Services, Multi-vendor Telephony, Technical ManagersQuality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are concerned about QOS on both your Local Area network (LAN) and your Wide Area Network (WAN). …
ShoreTel “Twinning” ring your desk and cell at the same time!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersSo there I am, on the my desk phone, talking to some very important client and I now have 45 minutes to make an appoint that is 1 hour away by car! The client is important and we have been trying to link up for days! I also have to be at…
ShoreTel Browser Based Call Management Options!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersIf you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose some of the Sizzle! The Personal Call Manager could not be installed on Mac computers for example! Well known to those who know…
Extension Number, Phone Device, or User?
Business Managers, Legacy Services, Multi-vendor Telephony, Technical ManagersIs a phone, an Extension Number (e.g. DN) and a User the same entity? Does the User define the Extension number? Does the User define the Phone? What is the difference and why would you care? You care when you have to separate…