March 2013

Should You Run Your Company from Smartphones?

Business Managers, Legacy Services, Telephony Archives

With an estimated 45 percent of Americans now using smartphones (66 percent for those under 30), it smartphones are starting to bleed into the enterprise. And now some businesses are beginning to evaluate whether they can manage their phone…

UCCX Scripting - "Get Statistics" and manage your call flow dynamically!

Cisco & UCCX, Legacy Services, Technical Managers

Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with other customers, please wait and the next available customer service representative will be right with you" and then waited and…